Best Practice

Handling difficult parents

Parental engagement
Amy Cook explores three frequently asked questions by school leaders when it comes to handling challenging situations with parents

Involving parents in their children’s education is often a real focus for the school leaders we work with. They frequently ask us for advice on engaging parents in their children’s learning – all in an effort to enrich pupils’ experiences inside the classroom.

School leaders seek guidance on all manner of things, from holding effective parents’ evenings to how to reach those more difficult parents, who perhaps did not have a positive experience of education themselves and so do not engage with the school as readily.

But what happens when relationships with parents become strained? Recently, we have been fielding more questions about how to deal with complaints from parents, and what to do when parental complaints appear on social media. Here are answers to three frequently asked questions on how to improve communication with parents.

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