We discuss common types of “difficult conversation”, some general principles for how to handle these discussions, and how we can best prepare ourselves and others for these conversations.
We discuss the crucial role that school and leadership culture plays in creating the right conditions and thus taking the sting out of these conversations.
We look specifically at handling difficult conversations with parents, including how school leaders can display empathy and build trusting relationships that pre-empt potential complaints and what we can do should relationships break down or become toxic.
We also look at conducting difficult conversations with staff, again offering general tips for handling these professionally and sensitively, especially for things like performance and capability.
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